Service Delivery Policy

TRAVEL 4 SEASONS (SMC-PRIVATE) LIMITED

📍 Office #33, 3rd Floor, Sialkot Business & Commerce Center, Near SCCI, Paris Road, Sialkot, Pakistan

📞 0311-0405662  📧 travel4seasons@gmail.com

This Service Delivery Policy defines how travel-related services and booking documents are processed and delivered to clients.

1. Nature of Services

All travel products are digital services including flight bookings, hotel reservations, and visas.

2. Delivery Method

Tickets, itineraries, and booking confirmations are sent electronically via email or WhatsApp.

3. Processing Time

Orders are processed within 24–48 hours after payment confirmation.

4. Documentation

Clients are responsible for reviewing travel documents upon receipt and reporting discrepancies immediately.

5. Delivery Confirmation

A confirmation message or email will be sent once booking documents are successfully issued.

6. Delays

Delays may occur due to airline system updates, holidays, or third-party processing.

7. Collection from Office

Clients may collect printed documents from our Sialkot office upon request.

8. International Services

Electronic documents for overseas bookings are provided digitally unless otherwise specified.

9. Accuracy of Information

Clients must provide correct details to avoid errors in tickets or visas.

10. Loss of Documents

TRAVEL 4 SEASONS is not liable for documents lost due to incorrect contact information.

11. 24/7 Support

We provide customer support for delivery issues or reissuance requests.

12. Confirmation

All bookings are considered confirmed only after full payment and issuance of travel documents.